Assistant Boutique Manager - Monaco

About the role

Maison Alaïa is preparing the opening of its first boutique in Monaco and is looking for an Assistant Boutique Manager. As an ambassador of the Maison, you will inspire and develop your team to deliver exceptional client experiences, meet quantitative and qualitative objectives and ensure the boutique's growth and success.

Key responsibilities

• Boutique performance and sales: co-monitor sales targets and KPIs, identify growth opportunities, work with the Boutique Manager on quarterly action plans, prepare regular reports (sales, traffic, KPIs, missed sales, stock, CS, discounts) and propose corrective actions.
• Team management: support recruitment, training and management of the team, delegate operations, run team meetings, support annual performance reviews and foster a positive, business-oriented environment.
• Operations and administration: ensure compliance with Maison policies and brand standards, supervise the back office (invoices, planning, payroll), oversee daily operations and maintain visual merchandising and the boutique's upkeep.
• Client development: promote clienteling, personalized styling and appointment-based services, set client retention, recruitment and reactivation objectives with HQ and the Boutique Manager, use CRM tools, analyse their ROI and build local partnerships with personal shoppers and stylists.
• Market awareness: stay informed on competitors and luxury fashion trends, develop stakeholder partnerships, take part in local events and align local strategy with the Maison's goals.

Required profile

• At least 5 years' experience in luxury retail, with a strong track record in sales, operational excellence and team management.
• Dynamic, inspiring leader able to build and motivate high-performing teams.
• Operations-focused manager with strong expertise in overseeing boutique operations and optimising processes.
• Strategic thinker with excellent analytical skills and a solid understanding of the luxury fashion market and client behaviour, especially in international contexts.
• Fluency in English is essential; additional languages are a plus.