French+English Bilingual Customer Service Representative

About the role

We are looking for a fluent French‑English speaker to join our remote customer service team. In this position you will act as the trusted voice for our French‑speaking customers, delivering clear information and solutions via phone and live chat.

Key responsibilities

• Provide prompt, friendly support in both French and English across multiple channels.
• Troubleshoot issues, identify root causes, and resolve customer problems efficiently.
• Document every interaction accurately to maintain a seamless service history.
• Share customer feedback and insights to help improve products and processes.
• Collaborate with remote teammates, staying aligned on goals and priorities.

Required profile

• Complete fluency in written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Patient, detail‑oriented, and able to work independently.
• Reliable high‑speed internet (≥25 Mbps) and a quiet workspace for calls.

Required skills

• Experience with customer support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote work with full‑time hours.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• Supportive culture that values fairness, open communication, and professional growth.