French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual customer service representative to join our fully remote team. In this position you will be the trusted voice for our French‑speaking customers, delivering clear information and effective solutions via phone and live chat.

Key responsibilities

• Provide prompt, friendly support in both French and English, handling a wide range of customer inquiries.
• Troubleshoot issues calmly and resolve them efficiently.
• Document all interactions accurately to ensure seamless follow‑up.
• Share customer feedback and insights to help improve processes and products.
• Collaborate with remote teammates, staying aligned on goals and priorities.

Required profile

• Fluent in written and spoken French and English.
• At least 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Patient, detail‑oriented, and genuinely motivated to help others.
• Ability to work independently while communicating clearly with a distributed team.
• Reliable PC (i5 or higher), stable 25 Mbps internet connection, and a quiet workspace for calls.

Required skills

• Experience with Zendesk or similar customer‑support platforms.
• Familiarity with Gorgias.
• Knowledge of Shopify.

What we offer

• Permanent remote work with full‑time flexibility.
• Competitive salary with annual reviews.
• Paid time off.
• Monthly health stipend.
• Performance‑based bonuses.
• A supportive culture that values fairness, open communication, and professional growth.