Luxury Retail Sales Associate

About the role

Join Holt Renfrew’s fashion‑driven environment as a Sales Associate, where you will build lasting relationships with luxury customers and drive sales through personalized service and deep product knowledge.

Key responsibilities

• Consistently deliver extraordinary service to all customers.
• Exceed sales and service goals and targets.
• Build a loyal personal client base by acquiring new customers, developing existing clients, and retaining loyal clients.
• Attend educational sessions on product knowledge, vendor information, and Holt Renfrew seminars.
• Perform floor recovery, visual merchandising, price changes, and related sales support tasks.
• Communicate regularly with personal clients via phone, mail, and electronic methods regarding in‑store events, merchandise requests, sales follow‑up, birthdays, etc.
• Resolve customer service issues and partner with selling management on escalated matters.
• Comply with all Health & Safety, privacy, and cyber‑security policies.
• Perform other duties as assigned.

Required profile

• Minimum 4+ years experience in a commission‑based luxury sales environment.
• Consistent sales performance with a proven record of meeting or exceeding quotas.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Highly collaborative and team‑oriented.
• Active presence on social media platforms to promote a personal fashion influencer brand.
• Skilled at using multiple technology channels to strengthen relationships and acquire new clients.
• Strong understanding of current and emerging fashion trends.
• Broad product knowledge across all merchandise categories.
• Proactive in staying informed on new merchandise deliveries to maximize selling potential.

Required skills

What we offer

• Commission‑based compensation directly tied to sales performance.
• Access to iconic luxury brand partnerships and ongoing product training.
• Opportunities to develop a personal client base and fashion influencer presence.