Onboarding Business Partner

About the role

Barclays is looking for an experienced, client-focused and highly organised Onboarding Business Partner in Monaco to manage the end-to-end onboarding of clients into Barclays. As the primary point of contact during the onboarding journey, you will deliver an exceptional client experience while showing strong ownership and sound judgement in a highly regulated environment. You will work with Front Office, Operations, Risk, Compliance and Financial Crime teams to meet regulatory requirements and Barclays policies.

Key responsibilities

• Lead the end-to-end onboarding of clients, from prospect stage through to account opening
• Act as the main point of contact for clients, providing a professional, responsive and personalised experience
• Build relationships with clients and internal stakeholders for timely onboarding outcomes
• Partner with Front Office, Operations, Risk, Compliance and Financial Crime teams to open accounts and resolve queries
• Ensure onboarding files meet Barclays policy and regulatory standards, and review KYC, AML and Client Due Diligence requirements
• Identify and escalate risks, issues or regulatory concerns promptly
• Drive continuous improvement of onboarding processes, controls and client experience, and act as a subject matter expert
• Support the development of Client Due Diligence policies and onboarding procedures

Required profile

• Proven experience managing client onboarding in Private Banking, Wealth Management or Financial Services
• Ability to engage confidently with high-profile, demanding clients
• Strong analytical, problem-solving and stakeholder management skills, able to handle several cases at once
• Comfortable in a complex, highly regulated international environment
• Desirable: experience with international or high-net-worth clients, and in an international private banking or wealth management setting

Required skills

• Knowledge of client onboarding, KYC, AML and Client Due Diligence
• Desirable: advanced Microsoft Excel, including complex formulas, reporting, dashboards and data analysis