Customer Service Specialist – French Speaker (Remote)

About the role

TalentWorldGroup is seeking a bilingual French‑English Customer Service Specialist to join its remote call‑center team. The role supports a home‑based project in the online travel sector, handling inbound and outbound interactions and providing first‑level assistance to users of a booking platform.

Key responsibilities

• Answer inbound and make outbound customer service calls, managing multiple cases simultaneously.
• Serve as the first point of contact for homeowners using the booking platform.
• Handle modifications, cancellations, deposit claims, and escalate complaints when necessary.
• Log, classify, and follow up on all interactions, maintaining accurate call histories.
• Analyze call data, share customer feedback, and stay updated on platform changes.
• Collaborate with internal and external teams through clear, documented communication.

Required profile

• Professional‑level French (C2) and fluent English.
• Proven experience in customer service, preferably in online travel or technical support.
• Ability to multitask between live calls and case handling.
• Strong computer literacy and experience working online.
• Clear, empathetic communication under pressure.

Required skills

• Experience with Zendesk or similar ticketing platforms.
• Familiarity with Slack for team collaboration.
• Proficiency in Salesforce and standard office tools.
• Comfortable using Windows 11 or macOS 14 operating systems.

What we offer

• 100% remote work with flexible, project‑based assignments.
• Hourly rate of €11.
• Paid training (20 hours) and long‑term collaboration opportunities.
• Career development and learning resources.