French-Speaking Customer Support Specialist

About the role

We are looking for a bilingual French-English Customer Support Specialist to join our fully remote team. You will be the first point of contact for French-speaking customers, providing assistance via phone, live chat and email while upholding our standards of professionalism and care.

Key responsibilities

• Deliver high-quality support in French and English through voice calls, live chat and email.
• Troubleshoot customer issues and provide effective, customer-first resolutions.
• Build strong relationships by communicating clearly and empathetically.
• Collaborate with teammates to ensure consistent service quality.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• Minimum 1 year of remote or online experience in customer service or a similar role.
• Fluent in both French and English, written and spoken.
• Calm and solution-focused under pressure.
• Familiarity with e-commerce and CRM environments is a plus.

Required skills

• Experience with support platforms such as Gorgias, Zendesk or similar.
• Knowledge of Shopify or other e-commerce systems.
• Basic proficiency with CRM tools.

What we offer

• Competitive salary with annual reviews and performance-based bonuses.
• Paid time off and a monthly health stipend.
• Fully remote, permanent work-from-home arrangement.
• Opportunities for career growth within a collaborative team.