French-Speaking Customer Support Specialist (Remote)

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join our fully remote team. In this role you will be the first point of contact for French‑speaking customers, providing assistance via phone, live chat and email while upholding our standards of professionalism and care.

Key responsibilities

• Deliver high‑quality support in French and English through voice calls, chat and email.
• Troubleshoot customer issues and provide effective, solution‑focused resolutions.
• Communicate clearly and empathetically to build strong customer relationships.
• Collaborate with teammates to ensure consistent service quality.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent in both French and English, written and spoken.
• Calm under pressure with a customer‑first mindset.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with support platforms such as Gorgias, Zendesk or Shopify.

What we offer

• Competitive salary with annual reviews and performance‑based bonuses.
• Paid time off and a monthly health stipend.
• Fully remote, permanent work‑from‑home arrangement.
• Opportunities for career growth within a collaborative team.