French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual Customer Service Representative to join our fully remote team. In this position you will be the trusted voice for our French‑speaking customers, delivering prompt assistance via phone and live chat while helping to build lasting relationships.

Key responsibilities

• Provide friendly, accurate support in both French and English across voice calls and live chat.
• Troubleshoot customer issues, identify root causes, and deliver effective solutions.
• Document every interaction in our support system to ensure continuity and quality.
• Share customer feedback and insights to improve products and processes.
• Collaborate with remote teammates, aligning on goals and priorities.

Required profile

• Fluent in written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Patient, detail‑oriented, and genuinely motivated to help customers.
• Ability to work independently while communicating clearly with a distributed team.

Required skills

• Experience with Zendesk, Gorgias, or Shopify support platforms.

What we offer

• Permanent remote work with full‑time flexibility.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health‑wellness stipend.
• Supportive culture that values fairness, open communication, and professional growth.