Remote French Bilingual Customer Support Representative

About the role

We are looking for a friendly, bilingual professional to join our remote team as a French‑English Customer Support Representative. You will interact with customers from French‑speaking regions via phone and live chat, turning questions and issues into positive experiences.

Key responsibilities

• Provide timely, courteous support in both French and English through calls and chat.
• Troubleshoot product, order, and technical issues with a solutions‑first mindset.
• Accurately document every interaction in our CRM system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities and brand standards.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Excellent communication skills and calm under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.
• Experience with bilingual support is advantageous.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support tools.
• Basic knowledge of CRM systems.
• Reliable laptop (i5 or higher) and internet connection (≥25 Mbps).
• Quiet, dedicated workspace for calls.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• Team culture focused on growth, accountability and connection.