Remote French Bilingual Customer Support Representative

About the role

We are looking for a friendly and empathetic professional to join our remote team as a French Bilingual Customer Support Representative. In this position you will assist French‑speaking customers via phone and live chat, helping them resolve issues, track orders, and answer product questions.

Key responsibilities

• Provide timely, courteous support in both French and English through calls and chat.
• Troubleshoot customer problems with a solutions‑first mindset.
• Document all interactions accurately in our support system.
• Identify recurring issues and share insights to improve processes.
• Collaborate with team leads and peers to stay aligned on priorities.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm under pressure and focused on delivering solutions.
• Familiarity with e‑commerce environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support platforms.
• Basic knowledge of CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and a monthly health stipend.
• Performance bonuses based on KPIs.
• A supportive culture that values growth and accountability.