Remote French Bilingual Customer Support Representative

About the role

We are looking for a Remote French Bilingual Customer Support Representative to assist customers from French‑speaking regions via voice calls and live chat. You will turn frustration into satisfaction by providing empathetic, clear, and solution‑focused assistance in both French and English.

Key responsibilities

• Deliver timely, friendly support in French and English through calls and chat.
• Troubleshoot customer issues with a calm, solutions‑first approach.
• Accurately document all interactions in the support system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism, cultural sensitivity, and care.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent in both French and English (written and verbal).
• Experience with bilingual support is a plus.
• Comfortable using a laptop/desktop with at least an i5 processor and a reliable 25 Mbps internet connection.
• Quiet, dedicated workspace for calls.

Required skills

• Gorgias
• Zendesk
• Shopify
• CRM systems (e.g., e‑commerce platforms)

What we offer

• Permanent work‑from‑home arrangement.
• Competitive pay reviewed annually.
• Paid time off for rest and recharge.
• Monthly health stipend.
• Performance bonuses based on KPIs.
• Team culture that values growth, accountability, and connection.