Remote French-English Customer Support Representative

About the role

We are seeking a bilingual French‑English Customer Support Representative to join our global, fully remote team. You will be the first point of contact for customers, handling inquiries through chat, email and phone, and ensuring each interaction leaves the customer feeling supported.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and calls.
• Provide step‑by‑step guidance to resolve technical or order‑related issues.
• Maintain accurate records of all customer interactions.
• Share insights from customer feedback to help improve products and processes.
• Collaborate closely with a friendly, supportive remote team.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent in both French and English, with excellent written and verbal communication skills.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM systems is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.
• Experience with CRM systems.

What we offer

• Fully remote work – work from anywhere.
• Competitive pay with regular reviews.
• Paid time off for rest and recharge.
• Monthly health stipend.
• Performance‑based bonuses.
• A collaborative team that values growth and respect.