French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global e‑commerce team. You will interact with customers via phone and live chat, providing clear, friendly assistance in both languages while representing our brand with professionalism.

Key responsibilities

• Deliver timely and accurate support in French and English through calls and chat.
• Troubleshoot customer issues, guide them step‑by‑step toward resolution, and log each interaction.
• Identify recurring trends, share feedback, and contribute to process improvements.
• Collaborate with teammates to stay aligned on priorities and product updates.
• Maintain a calm, solution‑focused attitude under pressure.

Required profile

• Minimum 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Strong empathy, communication skills, and a problem‑solving mindset.
• Reliable laptop (i5 or higher), stable internet (≥25 Mbps) and a quiet workspace.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support tools.
• Familiarity with e‑commerce platforms and CRM systems.

What we offer

• Permanent remote work – work from anywhere.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• Opportunities for growth in a team that values accountability and human connection.