French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our fully remote customer service team. In this position you will act as the trusted voice for our French‑speaking customers, delivering clear information and effective solutions through phone calls and live chat.

Key responsibilities

• Provide prompt, friendly support in both French and English, handling a wide range of inquiries.
• Troubleshoot issues calmly and resolve them efficiently.
• Document every interaction accurately to ensure continuity of service.
• Share customer feedback and insights to help improve processes and products.
• Collaborate with remote teammates, staying aligned on goals and priorities.

Required profile

• Fluent in spoken and written French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Patient, detail‑oriented, and genuinely motivated to help customers.
• Ability to work independently while communicating clearly with a distributed team.

Required skills

• Experience with Zendesk, Gorgias or Shopify support platforms.

What we offer

• Permanent full‑time remote contract.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health‑wellness stipend.
• Supportive culture that values fairness, open communication and professional growth.