Operational Resilience and Outsourcing Manager

About the role

The Operational Resilience and Outsourcing Manager will be based in Monaco and report directly to the COO of EFG Bank (Monaco). You will lead the oversight of outsourcing arrangements, drive operational risk management, and support strategic projects across the bank.

Key responsibilities

• Direct and supervise internal and external outsourcing providers and ICT vendors, ensuring full compliance with EEA regulatory requirements, including DORA.
• Act as the designated outsourcing manager for all third‑party and intra‑group contracts.
• Design, implement and continuously improve a robust risk and control framework within the COO function, aligned with group standards.
• Identify key risks in COO processes, develop mitigating controls, and ensure adherence to internal policies, regulatory mandates and industry best practices.
• Analyse root causes of operational risk incidents and define corrective actions.
• Monitor and assess the effectiveness of Business Continuity Management (BCM) programmes.
• Lead or contribute to strategic and regulatory projects, serving as the primary liaison for group‑wide initiatives.

Required profile

• Minimum five years of professional experience, preferably within a financial institution.
• Project‑management experience is a strong advantage.
• Excellent communication skills in both French and English, written and verbal.
• Strong organisational abilities with a proven track record of meeting deadlines.
• Motivated, flexible and able to work effectively in a team environment.

Required skills

What we offer

• A dynamic, inclusive workplace within a global private banking group.
• Opportunities for professional development and exposure to group‑wide initiatives.
• Competitive compensation and benefits aligned with the Monaco market.